Privacy Policy

Velvet Anchor respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or otherwise interact with Velvet Anchor, how we use that information, when we may share it, and the choices available to you.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide

When you place an order, contact us, create an account, or submit information through our website, we may collect:

  • Name;
  • Email address;
  • Billing address;
  • Shipping address;
  • Telephone number;
  • Order information;
  • Customer-service communications;
  • Information you voluntarily provide to us.

Payment Information

When you make a purchase, payment information may be collected and processed by our third-party payment providers.

Velvet Anchor generally does not need to receive or store your complete payment-card number. Payment providers may process payment information according to their own privacy policies and security practices.

Order Information

When you purchase products from us, we may collect information relating to your transaction, including:

  • Products purchased;
  • Order number;
  • Purchase date;
  • Order value;
  • Shipping information;
  • Return or refund information;
  • Customer-service history.

Automatically Collected Information

When you visit our website, certain technical information may be automatically collected, such as:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Pages visited;
  • Referring website;
  • Approximate geographic information derived from technical data;
  • Website interaction information;
  • Date and time of access.

2. How We Use Personal Information

We may use collected information to:

  • Process and fulfill orders;
  • Process payments;
  • Arrange shipping and delivery;
  • Provide customer support;
  • Process returns, refunds, and exchanges;
  • Communicate about orders;
  • Respond to questions and requests;
  • Improve our website and products;
  • Detect and prevent fraud or unauthorized activity;
  • Maintain website security;
  • Analyze website usage;
  • Send marketing communications where permitted by law and where appropriate;
  • Comply with legal obligations.

We use personal information only for legitimate business purposes and as otherwise permitted by applicable law.

3. Cookies and Similar Technologies

Velvet Anchor may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

  • Keep items in your shopping cart;
  • Remember preferences;
  • Understand how visitors use our website;
  • Improve website functionality;
  • Measure advertising and marketing performance;
  • Provide relevant content or advertisements where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. Analytics

We may use analytics services to understand website traffic and customer interactions.

These services may collect information such as browser type, device information, pages visited, approximate location, and website interaction data.

Analytics providers may process information according to their own privacy policies.

5. Marketing Communications

If you choose to receive promotional communications from Velvet Anchor, we may use your email address to send information about products, promotions, new arrivals, or other updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting us.

Transactional messages, such as order confirmations, shipping updates, and customer-service communications, may still be sent when necessary to complete or support your purchase.

6. How We Share Information

We do not sell personal information in the ordinary sense of selling customer information to third parties for cash.

We may share personal information with service providers when reasonably necessary to operate our business, including:

  • Payment processors;
  • Shipping and fulfillment providers;
  • Website hosting providers;
  • Analytics providers;
  • Customer-support services;
  • Email and marketing service providers;
  • Fraud-prevention and security providers;
  • Professional advisers;
  • Government authorities where legally required.

Service providers may only receive information reasonably necessary to perform their services for us, subject to applicable contractual or legal requirements.

7. Business Transfers

If Velvet Anchor is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or stored by us.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services;
  • Complete transactions;
  • Maintain business and transaction records;
  • Resolve disputes;
  • Prevent fraud;
  • Comply with legal, tax, accounting, or regulatory requirements;
  • Enforce our agreements.

The retention period may vary depending on the type of information and the purpose for which it was collected.

10. Children's Privacy

Velvet Anchor sells toys and related products that may be intended for children, but our website is intended to be used by adults and other legally capable customers.

We do not knowingly request or intentionally collect personal information directly from children under 13 through our website.

If a parent or legal guardian believes that a child has provided personal information to us, they may contact us so that we can review the information and take appropriate action where required by applicable law.

11. Your Privacy Choices

Depending on where you live and applicable law, you may have rights concerning your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you;
  • Request correction of inaccurate information;
  • Request deletion of certain personal information;
  • Request information about how personal information is used or disclosed;
  • Opt out of certain marketing communications;
  • Exercise other privacy rights provided by applicable law.

We may need to verify your identity before processing certain privacy requests.

To exercise an applicable privacy right, please contact us using the information provided below.